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Our teams provide a safe, confidential and non-judgemental space, in which students can discuss any issues that may be affecting their ability to study. Below you can read about the services available to support you during your time at Point Blank Music School.

Student Services

Our student services team is the main point of contact for all student enquiries throughout your Point Blank journey. Student confirmation letters, discounts, timetabling, ID cards, student feedback, accommodation and course transfers, withdrawals and postponement are just some of the things that the team can assist you with. The Student Services team are based at our Orsman Road office throughout the week.

Academic Success Centre (ASC)

The Academic Success Centre (ASC) is a judgement-free space and opportunity for our HE students to receive help, advice and guidance on academic writing and study strategies, regardless of the level or subject you're studying. No question is too small or too daft, so we encourage anyone in need of support to come along!

Extenuating Circumstances

The assessments team is available to support you with advice and guidance on programme regulations, issues submitting your coursework (e.g. late submissions), academic appeals, assessment deferral requests, extenuating circumstances, extensions and temporary interruption of your studies. 

Studio Lab Time

Meet our studio technicians team based in London. They can happily share their screen and audio with you to help you work on your set up, tracks, and projects. If you need assistance within the studio, whether it's setting up your mix on the desk or even a little production advice, they will be on hand to help!

Online School Co-ordinator

Karolina Simaskaite, our Online School Co-ordinator can help with all queries relating to the Online School including course advice and making the most of your time studying online. She can also provide feedback on your music. 


Financial & Practical Advice

Peter Clarke is here to help if you require financial support with managing your money, or require additional funding. The Support Team also host a termly Money Matters workshop which provides advice on how to budget for expenses and save money. We also offer a laptop scheme which allows students to loan a device from the university. You must be a UK under graduate student registered on an accredited programme and in receipt of student finance to be considered.

Mental Health & Wellbeing

Counselling provides a safe and confidential space for you to explore who you truly are. Counselling is not advice and may feel different from other types of help. Talking with a counsellor can support you to gain a better understanding of your feelings and actions and help you to find your own solutions to areas of your life that you are having difficulty with and that you would like to understand more or make changes to. Please refer to our directory for help with any issues you may currently be facing.

Disability Support and Reasonable Adjustments

The Disability Support Team at Point Blank is here to help students with a disability, long-term condition or Specific Learning Difference (SpLD) access the academic support you require to engage with your studies. We are here to support your specific needs as best we can as well as help you access academic and non-academic support outside of Point Blank.

Read More

Visas & International Student Advice

We are here to answer questions regarding visa application processes, the new Immigration system for EU nationals, visa regulations and immigration status. We are a licensed sponsor of international student mobility and we are qualified to support applicants through their student journey. Please visit UKCISA and UKVI for more information.

External Resources

Alcohol and Drugs

Sometimes talking to someone about your personal issues can be difficult, and substance use can be a way of suppressing this. By suppressing this, it can have an impact on your wellbeing both psychologically and mentally. It can also have an adverse effect on your studies, work life and relationships. Below we have some links that we would recommend in case you’re unable to get in contact with us or you need immediate attention:

Talk To Frank


Young Minds

Addiction Resource 

Being Bullied or Harassed

Understanding and managing conflict is an important part of growing up. Bullying is not simply a 'falling out'. To ensure we can prevent bullying, act quickly when it takes place and avoid misidentifying bullying, it is vital that we have a shared definition of bullying. This should be understood by everyone. Bullying can be:

  • Physical – pushing, poking, kicking, hitting, biting, pinching etc.
  • Verbal - name calling, sarcasm, spreading rumours, threats, teasing, belittling.
  • Emotional – isolating others, tormenting, hiding books, threatening gestures, ridicule, humiliation, intimidating, excluding, manipulation and coercion.
  • Sexual – unwanted physical contact, inappropriate touching, abusive comments, homophobic abuse, exposure to inappropriate films etc.
  • Online /cyber – posting on social media, sharing photos, sending nasty text messages, social exclusion
  • Indirect - Can include the exploitation of individuals.

Harassment is any unwanted behavior, physical or verbal (or even suggested), that makes a reasonable person feel uncomfortable, humiliated, or mentally distressed.

Victim Support

The National Bullying Helpline

Stop It Now

Bereavement and Loss

Bereavement affects everyone in different ways, and it's possible to experience any range of emotions. There is no right or wrong way to feel. Feelings of grief can also happen because of other types of loss or changes in circumstances, for example:

  • the end of a relationship
  • the loss of a job
  • moving away to a new location
  • a decline in the physical or mental health of someone we care about.

At a Loss



You’re disabled under the Equality Act 2010 if you have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities.

  • ‘Substantial’ is more than minor or trivial, eg it takes much longer than it usually would to complete a daily task like getting dressed
  • ‘Long-term’ means 12 months or more, eg a breathing condition that develops as a result of a lung infection
  • A progressive condition is one that gets worse over time. People with progressive conditions can be classed as disabled.


Disability Rights UK



Discrimination is the unfair or prejudicial treatment of people and groups based on characteristics such as race, gender, age or sexual orientation. That’s the simple answer. But explaining why it happens is more complicated. The human brain naturally puts things in categories to make sense of the world. Very young children quickly learn the difference between boys and girls, for instance. But the values we place on different categories are learned – from our parents, our peers and the observations we make about how the world works. Often, discrimination stems from fear and misunderstanding.

Equality and Human Rights Commission

Equally Ours

Stop Hate UK

Feeling Down or Depressed

Symptoms of a general low mood may include feeling:

  • sad
  • anxious or panicky
  • more tired than usual or being unable to sleep
  • angry or frustrated
  • low on confidence or self-esteem

A low mood often gets better after a few days or weeks. It's usually possible to improve a low mood by making small changes in your life. For example, resolving something that's bothering you or getting more sleep. If you have a low mood that lasts 2 weeks or more, it could be a sign of depression.

Other symptoms of depression may include:

  • not getting any enjoyment out of life
  • feeling hopeless
  • not being able to concentrate on everyday things
  • having suicidal thoughts or thoughts about harming yourself




LGBTQ+ Support and Information

LGBT is an initialism that stands for lesbian, gay, bisexual, and transgender. In use since the 1990s, the initialism, as well as some of its common variants, functions as an umbrella term for sexuality and gender identity.



Gendered Intelligence

Managing Exam Stress

Exam stress is the feeling of tension and worry that comes from test-taking situations. It is normal to feel some stress about upcoming tests, exams, papers or presentations. You may have exam stress for many reasons such as: feeling like you haven't studied enough, not understanding the material or topic, feeling pressure from your parents, teachers, friends, or yourself to get a certain grade.

Student Minds

The Student Room



Mindfulness means maintaining a moment-by-moment awareness of our thoughts, feelings, bodily sensations, and surrounding environment, through a gentle, nurturing lens. Becoming more aware of the present moment can help us enjoy the world around us more and understand ourselves better. When we become more aware of the present moment, we begin to experience afresh things that we have been taking for granted.

Help Musicians

Head Space



Neurodivergent is a non-medical term that describes people whose brain develops or works differently for some reason. This means the person has different strengths and struggles from people whose brains develop or work more typically. Neurodiversity describes the idea that people experience and interact with the world around them in many different ways; there is no one "right" way of thinking, learning, and behaving, and differences are not viewed as deficits. 

National Autistic Society

The Cod Past

ADHD Foundation


Self-harm is when you hurt yourself as a way of dealing with very difficult feelings, painful memories or overwhelming situations and experiences. Some people have described self-harm as a way to:

  • express something that is hard to put into words 
  • turn invisible thoughts or feelings into something visible
  • change emotional pain into physical pain
  • reduce overwhelming emotional feelings or thoughts
  • have a sense of being in control
  • escape traumatic memories
  • have something in life that they can rely on
  • punish themselves for their feelings and experiences
  • stop feeling numb, disconnected or dissociated (see dissociation and dissociative disorders)
  • create a reason to physically care for themselves
  • express suicidal feelings and thoughts without taking their own life. 


Self Injury Support

The Wish Centre

Sexual Misconduct

Sexual misconduct is any conduct that is sexual, unwanted and causes distress, or that otherwise constitutes harassment, bullying or victimisation. Examples of Sexual Misconduct: sexually suggestive comments, for example remarking on your body or appearance, or name calling. Sexual jokes that make you feel uncomfortable, offended or intimidated, Leering' or unwanted and inappropriate sexual propositions, whether in person, or online.

The Survivors Trust

London Survivors Gateway



Suicide is complex and there is no single explanation of why people die by suicide. There are many different risk factors, including:

  • previous suicide attempts, or previous self-harm. Many people who self-harm don’t want to die. However, research shows that people who self harm are at higher risk of attempting or dying by suicide
  • being unemployed
  • having a physical health problem, including chronic pain
  • living alone
  • being dependent on alcohol or drugs
  • having mental health problems

There may not be an obvious reason why someone feels suicidal. But whatever the cause, there is help available.

SOS Silence of Suicide