Absence, Cancellation and Refunds
- Absence from a booked or otherwise scheduled session (or number of sessions) will not give rise to any right of re-scheduling or refund. If you are unable to attend a session for any reason, please let us know as far as possible in advance and if practicable we will use reasonable endeavours to provide to you the missed information.
- To cancel or postpone a full course (including all relevant modules), written notice of the cancellation must be received by Point Blank at least 21 days before the originally-scheduled start date of the relevant course. (For the avoidance of doubt, a course is defined as one or more modules purchased together, e.g. Diploma, Certificate, Award, Complete or a bespoke collection of modules packaged together on request). Such written notice must be sent by recorded delivery or given by hand to a Point Blank employee. Cancellation or postponement with fewer than 21 days’ notice will result in course fees remaining as payable in the normal manner. If a course is postponed, the original start date remains valid for all purposes related to cancellations (i.e. you will not qualify for a refund if you postpone a course and then cancel within the 21 day limit). Please note that Point Blank cannot accept cancellation of any specific module(s), but only of a full course. Please note you may incur an administration fee charge to postpone or change your course.
- Deposit fees (also referred to as registration fees) are non-refundable.
- In the event of dropping or leaving a course for any reason, the student will not be entitled to any refund or part refund (and will be liable for any balance of course not yet received, even if obtained via a funding body).