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Student Finance Officer (London)

Overview

Point Blank is a leading, specialist Music Production School in the UK. Awarded TEF Silver recognition for excellence in higher education teaching, we have a reputation for giving our students a unique and high quality experience, as evidenced by our 84% overall student satisfaction score (NSS 2020). Our degree courses are validated by Middlesex University and we are expanding to meet demand as well as increasing the course portfolio. 

This is a fantastic opportunity for an experienced Student Finance Officer to join our Finance Team and is a new role created due to the expansion of the School.

You will be the key point of contact for students, ensuring the timely collection and payment of student fees and managing credit controller activities and debt collection process in line with Point Blank’s debt management policies. You will provide day-to-day processing operations on the accounts receivable part of the student system for tuition and other fees, and ensure accurate student and sponsor financial records in relation to billing, exemptions and payments.

The successful candidate will be a team player with a can-do attitude, self-reliant and capable of working to deadline on their own initiative. You will help the Finance team meet their KPI’s, support them in other financial activities where necessary and implement improvement opportunities as identified by the team.

This is your chance to join a fast growing company with exciting opportunities for personal development. To find out what makes Point Blank Music School a remarkable place to work, check out our YouTube channel here.

Principal duties include

  • To act as a first point of contact for student queries relating to fees and finance, liaising with other internal departments as necessary.
  • To regularly complete data validation routines in order to maintain the integrity of Point Blank’s financial records and ensure accurate data relating to students’ fees. Where necessary, accurately updating student records in accordance with Point Blank procedures and maintaining an audit trail of credit control activities and collection history on the student database or associated databases.
  • To actively chase debt by liaising with students over the phone and by conducting face to face meetings.
  • To assess students’ financial circumstances with a view to making recommendations for non-standard instalment plans in line with Point Blank policies and procedures, for approval.
  • To liaise closely with academic operations staff to advise students who are considering interruption of study to determine the resulting financial liability to Point Blank.
  • To liaise with the Student Loans Company (SLC) with regards to student tuition fee contribution queries and to investigate and resolve reasons for non-payment.
  • To maintain communication records to support credit control activities ensuring compliance with Point Blank standards, data protection and freedom of information acts.
  • To actively participate in the enrolment process, ensuring policies and procedures are adhered to with regard to debt management. 
  • To assist with the operation of system based debt collection processes when required, including promptly resolution of queries and disputes in relation to student debts referred to external debt collection agencies and / or courts for collection. 
  • To ensure appropriate student and sponsor invoices are raised where required and distributed promptly, set up appropriate third party contracts against student records and monitor the accuracy of sponsor contributions, correcting data where necessary. 
  • To advise staff as appropriate, on the interpretation of the policy and procedures relating to student finance.
  • To support the student tuition fee refund process where necessary. 
  • Managing the finance inbox and ensuring that customer queries are responded to quickly and accurately.
  • Any other duties as requested from the Head of Registry or other senior members of staff.

Person Specification

Essential

Education

  • Educated to Degree Level or equivalent, or qualified through significant experience of working within a credit control environment.

Experience

  • Experience of credit control in the Education or Public Sector.

Knowledge/Skills

  • Good PC skills, especially spreadsheets, reporting tools and database skills. Excellent inter-personal skills to ensure effective communication with staff, students and other customers.
  • Good written communication skills including the ability to draft routine credit control correspondence, and a good telephone manner.
  • Sound knowledge and understanding of sales ledger operations and basic accounting procedures.
  • The ability to prioritise work demands to meet deadlines.
  • Good organisational and administrative skills.
  • Problem solving with the ability to analyse, follow-up and resolve issues.
  • Knowledge of student finance in higher education.
  • A self-starter, with a hands-on, pragmatic approach and willing to help out where necessary. Outcome focused with the ability to work well under pressure.
  • Self-motivated, with the ability to work well under pressure.

Desirable

Education

  • Studying ICM or AAT or other accounting qualification. 

Experience

  • Experience of credit control in a large, diverse organisation using computerised systems.
  • Experience of credit control on high-volume, low-value debtor accounts.
  • Experience of downloading data, data manipulation using spreadsheet tools, mail merge and reconciliations.
  • Experience of working with debt collection agencies and preparing legal paperwork.

How to Apply

To apply, please send a CV and cover letter setting out your interest in the role and details of how you match the criteria in the person specification to work@pointblankmusicschool.com.

Applications close 28th June 2021.

Point Blank is an equal opportunities employer and welcomes applications from all sections of society.