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Senior Student Support Officer

Location: London

Salary: £26,715 to £32,817 (depending on experience)

Hours: Full Time

Contract Type: Permanent

Placed On: 20 July 2022

Point Blank is an award-winning music school based in London, Los Angeles, Ibiza, Mumbai, China and online. The School specialise in Higher Education and Professional courses in subjects including Music Production and Sound Engineering, DJ Practice and Performance, Singing and Songwriting, Music Industry Management, Radio Production and Broadcasting.

As a specialist music education provider, we take pride in teaching the creative process of making music at the highest level, with expert lecturers and state-of-the-art facilities. Consistently awarded high scores by our students through the National Student Survey, we have a reputation for giving our community a unique and high-quality experience. Point Blank nurtures and supports students, providing them with a curriculum connected to industry and the tools to succeed in their careers. Our degree courses are validated by Middlesex University, and we are expanding to meet demand as well as expanding the course portfolio to meet the needs of our students.

This is your chance to join a fast-growing company with exciting opportunities for personal development. To find out what makes Point Blank Music School a remarkable place to work, check out our YouTube channel here.


Working with the Student Support Manager this role is responsible for the development and implementation of high-quality, professional, student facing services, which will effectively support our student’s mental health and psychological wellbeing.

To provide a dedicated student support and guidance service for students on undergraduate degree programmes.

To deliver a high-quality level of student support and administrative service.

To work closely with colleagues in the student support team and liaise with academic colleagues within the Point Blank.

To contribute to team activities, KPI’s and implement improvement opportunities as identified by the team including attending training sessions relevant to the role.

The successful candidate will be an experienced practitioner with proven experience gained within relevant disciplines such as mental health services, clinical psychology, counselling, or social work. Appropriate professional training and accreditation needs to be supplemented by post-qualification practice.

The successful candidate will hold relevant qualifications and professional membership/ accreditation in counselling and/or mental health care e.g. BACP/ UKCP/BABCP/RCN/HCPC.


  • In accordance with Point Blank’s policies and procedures, take measures to ensure student health and wellbeing are adequately maintained.
  • Liaise with the appropriate academic departments to arrange for the assessment of students declaring disability or specific learning needs and assist with the arrangement of any reasonable adjustments, considered appropriate and necessary.
  • Be available to meet with and support students in distress and refer them to the appropriate resources, responding appropriately to student welfare emergencies and crisis situations.
  • In collaboration with managers and colleagues at Point Blank and the Student Services Team at Point Blank, ensure students receive information and support in relation to:

- Financial Matters (Hardship funds, scholarships)
- Mental Health and Counselling
- Disability (DSA and reasonable adjustments)
- Specific Learning Difficulties (DSA and reasonable adjustments)
- Cultural Immersion
- Health Information and Services
- General Wellbeing

  • Promote relevant wellbeing activities and health and welfare campaigns (internal and national) across the campus community in conjunction with Point Blank.
  • To support across undergraduate courses, liaising with the Disability Advisory and Support Service (DASS) as necessary, and being responsible for circulating DASS notifications/learning plans to academic staff and providing students with advice about disability support.
  • To keep up-to-date with Point Blank’s policies and procedures with respect to the provision of student support; and to liaise and be familiar with key services across Point Blank (e.g. Counselling, Disability Support, Students Union, Careers etc).
  • To be responsible for keeping accurate records with respect to student support related matters, always maintaining confidentiality; and to update materials for student handbooks and other student communication channels on student support and guidance processes.
  • To support the Student Support Manager with student retention projects including the laptop loan scheme, mentoring and the Student Union and the Programme Voice Group.
  • Run information sessions for students (especially at the start of term) to educate them to what welfare support is available to them as students of Point Blank and Support on Student Support Events where required.
  • Responsibility for the day to day management and coordination of Personal Tutor Ad Hoc Requests at Point Blank, ensuring students are signposted to the correct team to obtain support and guidance.
  • Identify and promote internal and external health and wellbeing resources to students using appropriate means of communication (posters, social media, website, newsletter, email, in-person visits etc).
  • Create, maintain, and update information relating to student health and wellbeing on the Point Blank website, pre-arrival material and Student Handbook.
  • Create, develop, and implement policies and procedures relating to student health and wellbeing. Support a continuous review of student support procedures, feeding back suggestions for improvements to processes in the interests of delivering effective student support and guidance.
  • Process personal student information with sensitivity, discretion and awareness of data protection and confidentiality legislation and procedures.
  • To support the Student Support Manager with the development of new initiatives aimed at improving student retention.
  • To participate in and provide administrative support for committees and working groups with specific reference to student support.
  • Create, maintain with the Marketing Department, and update information relating to student support on the Point Blank website, pre-arrival material and Student Handbook.
  • Show the ability to identify areas for improvement and proactively solve problems using creativity and logic.
  • Contribute to a range of work and projects coordinated by the Student Support Department.
  • Work flexibly as part of the Student Support Team and be available for occasional evening and weekend work as required.
  • Any other duties commensurate with the post as requested by the line manager.



  • Educated to degree level or equivalent qualification.
  • Professional membership/ accreditation in counselling and/or mental health care at Level 3 e.g. BACP/ UKCP/BABCP/RCN/HCPC.


  • Experience of working in a University or College with an awareness of student support issues.
  • Experience of supporting students pastorally in a student support setting with a working knowledge of support for students with disabilities.
  • Experience of policy writing, strategic planning, report writing, record keeping and delivering presentations to a variety of audiences including senior managers.
  • Experience of delivering workshops and one-to-one guidance.


  • Excellent interpersonal skills and ability to communicate with tact and sensitivity.
  • Advanced computer literacy including word, excel, knowledge of databases and accurate keyboard skills.
  • Excellent planning and organisation skills.



  • Professional membership/ accreditation in counselling and/or mental health care at Level 4 or above e.g. BACP/ UKCP/BABCP/RCN/HCPC.


  • Experience of managing staff.
  • Experience gained in a goals-focused, target-driven and customer-service oriented environment.


  • Working knowledge of the Equality Act 2010.
  • Passionate about student satisfaction.
  • Ability to identify, understand, and act on the needs of your customers to exceed their expectations and to achieve Point Blank Music School ’s objectives.
  • Communicate and influence effectively in a way that builds successful relationships within teams and across teams.
  • Take pride in being professional and an expert in your field to achieve results.
  • Lead, develop and motivate yourself and others, seeking and responding to feedback to achieve results.
  • Make timely and transparent decisions with confidence, analysing information, assessing risks and taking ownership to achieve results.
  • Take responsibility to improve Point Blank Music School by using knowledge gained from our customers, our business, our partners and our competitors.
  • Be proactive about change by initiating, designing, and delivering creative, workable solutions with pace and enthusiasm.
  • Willingness to engage with new technologies to improve the quality of the learning experience.

How to apply

To apply, please send a CV, the link to your video portfolio, and cover letter setting out your interest in the role and details of how you match the criteria in the person specification to work@pointblankmusicschool.com.

Point Blank is an equal opportunities employer and welcomes applications from all sections of society.