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Senior Finance Officer - London

Location : London

Salary: £26,715 to £32,817

Hours: Full Time, 35 hours per week

Contract Type: Permanent

Placed On: 26th  May 2022

Closes: 13th June 2022

Point Blank is an award-winning music school based in London, Los Angeles, Ibiza, Mumbai, China and online. The School specialises in Higher Education and practical courses in subjects including Music Production and Sound Engineering, DJ Practice and Performance, Singing and Songwriting, Music Industry Management, and Radio Production and Broadcasting.

As a specialist music education provider, we take pride in teaching the creative process of making music at the highest level, with expert lecturers and state-of-the-art facilities. Consistently awarded high scores by our students through the National Student Survey, we have a reputation for giving our community a unique and high-quality experience. Point Blank nurtures and supports students, providing them with a curriculum connected to industry and the tools to succeed in their careers. Our degree courses are validated by Middlesex University, and we are expanding to meet demand as well as expanding the course portfolio to meet the needs of our students.

JOB DESCRIPTION

The successful candidate will join our Registry Department, to support credit control activities through the daily administration of debt recovery procedures in line with Point Blank’s debt management policies, in relation to the annual recovery of Student fees and charges, and debt relating to ex-students. You will provide day-to-day processing operations on the accounts receivable part of the student system for tuition fees, accommodation, and other fees and ensure accurate student and sponsor financial records in relation to billing, exemptions, and payments. You will contribute to team activities, KPI’s and implement improvement opportunities as identified by the team including attending training sessions relevant to the role.

This is your chance to join a fast-growing company with exciting opportunities for personal development. To find out what makes Point Blank Music School a remarkable place to work, check out our YouTube channel here.

KEY RESPONSIBILITIES

Key responsibilities include:

  • To act as a first point of contact for prompt query resolution in relation to student debtor accounts, liaising with other internal departments as necessary to correct any erroneous entries and minimise the debt outstanding period.
  • To regularly complete data validation routines to maintain the integrity of Point Blank’s financial records. Includes liaising with other student administration teams to maintain data quality in relation to records held in the student database ensuring errors are corrected promptly and that where necessary manual inputs are undertaken accurately and in accordance with procedures; that student exemptions in relation to discounts, fee waivers, scholarships and awards are accurately recorded in the student database against the student’s record. Maintain an audit trail of credit control activities and collection history on the student database or associated databases.
  • To actively chase debt by liaising with students over the phone and by conducting face to face interviews.
  • To assess student financial circumstances with a view to make recommendations for non-standard instalment plans in line with Point Blank policies and procedures, for approval.
  • To liaise closely with academic operations staff to advise students who are considering interruption of study to determine the resulting financial liability to Point Blank.
  • To liaise with the Student Loans Company (SLC) with regards to student tuition fee contribution queries and to investigate and resolve reasons for non-payment.
  • To maintain communication records to support credit control activities ensuring compliance with Point Blank standards, data protection and freedom of information acts.
  • To actively participate in the enrolment process, ensuring policies and procedures are adhered to regarding debt management.
  • To assist with the operation of system-based debt collection processes when required, including promptly resolving queries and disputes in relation to student debts referred to external debt collection agencies and / or courts for collection.
  • To provide support with presenting student workshops and attending appointments with the Student Support team for students requiring budgeting and money management advice.
  • To liaise with other Departments to ensure the integrity of student records and to ensure that data relating to overseas students is accurate.
  • To ensure appropriate student and sponsor invoices are raised where required and distributed promptly, set up appropriate third-party contracts against student records and monitor the accuracy of sponsor contributions, correcting data where necessary.
  • To advise staff as appropriate, on the interpretation of the policy and procedures relating to student finance.
  • To support the student tuition fee refund process including letter production refunds and missing bank details.
  • Ensure invoices & credit notes are raised correctly
  • Apply payments to student profiles when required and provide weekly updates on late payments
  • To support Student Services with change of circumstances forms for Student Finance.
  • To provide invoices and payment confirmations when requested by students.
  • To support the Finance team in accounts receivable, accounts payable, xero software and credit control and to support on monthly reconciliations.
  • Daily maintenance of generic email accounts that pertain to systems usage, ensuring that customer queries are responded to quickly and accurately.
  • Any other duties as requested from time to time by the Finance Manager which is commensurate with the level of the post. 

PERSON SPECIFICATION - Essential

Education:

  • Educated to Degree Level or equivalent or qualified through significant experience of working within a credit control environment.

Experience:

  • Experience of credit control in the Education or Public Sector.

Knowledge/Skills:

  • Good PC skills, especially spreadsheets, reporting tools and database skills.
  • Excellent inter-personal skills to ensure effective communication with staff, students, and other customers.
  • Good written communication skills including the ability to draft routine credit control correspondence, and a good telephone manner.
  • Sound knowledge and understanding of sales ledger operations and basic accounting procedures.
  • Good organisational and administrative skills with the ability to prioritise work demands to meet deadlines.
  • Problem solving with the ability to analyse, follow-up and resolve issues.
  • Knowledge of student finance in higher education.
  • A hands-on, pragmatic approach and willing to help where necessary.
  • Outcome focused with the ability to work well under pressure.

PERSON SPECIFICATION - Desirable

Education:

  • Studying ICM or AAT or other accounting qualification.

Experience: 

  • Experience of credit control in a large, diverse organisation using computerised systems.
  • Experience of credit control on high-volume, low-value debtor accounts.
  • Experience of downloading data, data manipulation using spreadsheet tools, mail merge and reconciliations.
  • Experience of working with debt collection agencies and preparing legal paperwork

How to apply

To apply, please send a CV and cover letter setting out your interest in the role and details of how you match the criteria in the person specification to work@pointblankmusicschool.com.

Point Blank is an equal opportunities employer and welcomes applications from all sections of society.